Ritika specializes in business, marketing, entrepreneurship, and tech. She writes for American Express OPEN Forum, Forbes, Investopedia, Business Insider, CMO, the SAP Innovation Blog, and others.
You know customer service is important, but as a small-business owner your time is maxed out running the business. These five tech solutions can help.
When Chris Kilbourn jumped into the world of entrepreneurship, he found himself bogged down by simple tasks that were holding back his business’s growth. Instead of spending his time recruiting new cu...
Prebacked flips the order of typical accelerators: It presents a health-care corporation's problem and lets startups compete to find the most innovative solution.
This post is sponsored by UPS.
For consumers, the...
Coursera Statistics One (Photo credit: AJC1)
It’s no secret that companies struggle with finding the right talent. There’s a shortage of skills, top executives say, and employer demand outpaces the l...
The Loose Teas built a successful niche business upon a foundation of stellar customer service.
Shoppers want personalized experiences, on-demand information, and unprecedented customer service. Retail leaders are under immense pressure to keep up—it takes less than two minutes for unsatisfied customers to write negative reviews and flock to competitor websites.
The future of online retail depends on customer connections.
If you’re an entrepreneur or small-business owner, you should know about Quora. Here's why.
Eventbrite, a company that prides itself on its customer service, shares its top tips for succeeding in this challenging department.
An internship program is easier to implement than you think, and the reward can be well worth it.
The startup market is fiercely competitive, and to succeed, up-and-comers need to stand out. To be the next game-changer, creative content will be your m